The growth of cloud telephony in 2021.

Many of the technologies we use every day have turned into solutions in the cloud. And so has telephony. According to the specialists’ forecasts, cloud telephony will experience significant growth, at a rate of 10% per year until 2025.

What is cloud telephony?

A cloud telephony system is a communication platform based on VoIP (Voice over IP) or IP telephony that uses the Internet as a communications infrastructure. Its system is hosted in high-security external data centres, that is, the cloud.

Why choosing cloud telephony?

Cloud telephony can provide a wider range of possibilities and features than traditional fixed or mobile telephony. For example, it allows integrating tools and applications that companies use every day.

The two main advantages of this technology are:

• Flexibility, since it allows more agile ways of working. The clear examples are remote working and relocation of employees.
• Considerable savings: you don’t need to make a great investment first since you can scale the service levels and lines as you need it.

Unified communications in the cloud.

Today there are different means, in addition to the telephone, that companies use to communicate, such as email, instant messaging apps or videoconference systems, as well as different devices to be able to do this. In short, this is what the term ‘unified communications’ represents.

Well, if we add this to the advantages of cloud technology, we firstly improve mobility and flexibility, especially considering that the clients, workers, partners and current providers of a company are continuously connected to the Internet by way of multiple channels and devices.